Are you seeking a reputable and high-quality mover in Nairobi or Kenya? Like most people, you start your search online, but it soon becomes confusing because there are so many adverts from various movers and websites featuring various movers. Still, their service offerings all seem to be the same.
In recent years, there has been an influx of new players in the Kenyan moving sector. The industry’s lack of regulation and a trade association does not help.
Despite this, movers frequently interact closely with their customers and their possessions. Given that some movers don’t have physical offices, this fact is concerning.
How can you find them to seek help if something goes wrong during a move? Beware of being duped by a flashy website; Nairobi is home to many dishonest movers.
In this post, we’ll discuss how to recognize reliable movers and how to pick the finest one among all the movers in Nairobi, Kenya, and East Africa.
How can you tell if a mover is qualified? The top movers in Kenya follow the accepted best practices in every field, and some of them even go so far as to adopt the best global moving practices used in other nations. They share the following fundamental qualities:
1. Brand presence
This pertains to how strongly a brand is viewed by prospective customers and how closely they link it to a particular good or service. Would you be able to tell which members of that organization are the movers if they were lined up? Are they uniformed? Do their packaging materials include the company’s logo? A mover with a strong brand presence will have many distinguishing characteristics, including at the very least branded cars, branded packing supplies, a suitable uniform, a functional website, active social media profiles, and a tested organizational structure. \
2. Reviews and testimonials
Reviews and testimonials for a business can reveal a lot about the experiences of their previous customers. Asking your friends, coworkers, and acquaintances about their moving experiences and the top movers they’d suggest, either in person or on internet forums, is another approach to go about this. Finding that the same few names frequently appear can allow you to focus your search on that list.
You can find Kings & Queens Movers’ client reviews both on our Facebook and Google pages.
3. Terms of payment
There’s a good possibility you’ll run into problems before, during, or even after the move if your chosen mover wants to be paid in full up ahead.
If that’s the case, take off running and never look back.
4. Documentation
Professional movers are meticulous and, for legal and accountability reasons, are eager to record the most significant parts of a relocation. Written disclaimers (if necessary), signed quotations with all the information about the scope of the job, confirmation of the work completed, written invoices, receipts for money received, and other documents will all be included in this paperwork.
Make it a point to request these documents at every opportunity, and if a company downplays them, cross them off your list and move on to the next (we promise the headache will be worth it later).
5. Physical address and Storage Space
This is an obvious choice. Any respectable company has a physical location where clients may visit, get to know the staff, and ask inquiries. In addition, the company manager will operate from this location to direct the enterprise.
A quality moving company MUST furthermore provide storage facilities that are easily accessible, safe, clean, and large enough.
Even for people who do not engage in international relocating, moving typically entails some form of storage. A moving business is more likely to be reputable if it has an accredited storage facility.
6. Insurance Cover
Occasionally, an accident will occur during a move that will cause damage to a client’s belongings or even injure the moving crew.
This is a regrettable but true fact. Although we take great care to safeguard every item during a transfer, mistakes are inevitable. Are your movers protected, I wonder? What does place when products are “lost” in transit?
If the movers are to blame for any damage to your belongings during a relocation, they must reimburse you for your losses.
Make sure to enquire about the insurance coverage of your mover before employing them. Proceed with caution if you come across a sign or receive information like “goods are transported at owners’ risk.”
7. Customer Service
Expert movers recognize the importance of providing excellent customer service, which shows in both the actual services they provide and the pre-and post-move consultations they do.
Speak with a mover over the phone and observe how they handle your inquiries before hiring them.
Any mover who seems dubious should be avoided. Verify whether they fulfill their promises on little things like returning your call on schedule. Do they offer you a price before they fully comprehend what you need? Is there anything customer-focused that they ask you?
8. Adequate Labor Tools
The top movers never skimp on quality. As such, if you so choose, you have the right to inspect the equipment that will be used to handle your items.
Your relocation consultant or customer service agent should go over the handling procedures and equipment that will be used with you during the pre-move survey.
9. A detailed breakdown of the cost of moving
The top-rated expert movers provide a quote that includes a detailed estimate of their expenses.
These prices are typically determined by several elements that are explicitly stated in their quotes, including the volume of your belongings, the distance and/or time needed for your move, complexity (such as whether you have safes, pianos, or other logistically challenging objects), and others.
These estimates are often produced following an inspection of the products or facilities of the client.
10. PRIVACY
The security and privacy of their customers are respected and given priority by any reputable mover. Movers frequently handle a lot of customer belongings and may learn private information about them in the process.
Consider your medicine cabinet, home bar, clothes, children’s rooms and play places, and more. Make sure to always ask your mover about their privacy policies.
11. Value for Employees
The top moving firms, like any reputable business, recognize that their staff members are their most valuable resources and make every effort to look after them. From the standpoint of the moving business, caring for employees’ needs includes things like personal training, timely payment of salary in line with qualifications, assistance in enhancing personal well-being, appropriate work attire, meals, etc.
You can easily verify these details before selecting a moving company. Additionally, be aware that a company’s treatment of its staff reflects on how it handles its customers. Those who care for their clients should expect their movers to treat their clients with the same consideration.
How do Nairobi, Kenya’s top movers handle relocations?
Consider Kings & Queens Movers Company, the top moving company in Kenya. What services do they provide, and how does the moving process work?
1. Pre-move survey
Before beginning any move, we must first evaluate the products to determine their volume and our own needs for staff and tools. Our moving quotation is also computed using the information from this survey.
In recent months, we have been depending more and more on video technology to provide our clients with their relocation quotes. Three easy steps will do it:
- 📹 Film your belongings. Ensure the wardrobes and cabinets are open so we have a clear impression of the volume of goods that we’ll be moving.
- 📤 Send us the video via WhatsApp to me/254722137826. Include your other contact details such as email address, your current address as well as your new location’s address. Also, include the date when you wish to move.
- 🚚 We’ll revert to you with your quotation as soon as possible – usually within 1 hour during business hours – together with a note on our availability during the proposed moving date.
2. Moving services
Kings & Queens Movers provides a wide range of moving services to both residential and business clients. House Moving: We relocate you to your new residence from your old one. Price is mostly determined by the quantity of items and the distance between House A and House B.
Moving internationally: Relocating from Kenya to any other nation in the globe. We’ll take care of all of your transfers and offer advice on the required documentation.
Office Moving: Moving office? We’re the people you want to call.
Destination Services: Moving to Kenya? We will handle your goods safely and get you installed in your new home.
Cross-border Moves: Moving to a nearby country? We have a strong team of regional partners who can tremendously aid your move.
Storage: Short- or long-term storage for all your goods.
Furniture Installation: Almost any type of office or home furniture may be safely disassembled, moved, and reassembled thanks to the broad and highly competent staff of carpenters at Kings & Queens Movers.
Fine Art Moving: To guarantee that your artworks reach their intended locations undamaged, they need to be handled with extreme caution.
Piano Moving: For delicate handling of your piano before, during, and
post-transit.
A closeup of A piano under the lights with a blurry background
Reviews and Social Media Presence
You may find our client testimonials on our Google and Facebook pages. Additionally, you may stay up to speed with us on Facebook, Instagram, YouTube, and TikTok, among other social media platforms.
Are you trying to find a reputable moving company? To choose the best movers for your needs, use these recommendations.
